Refund Policy

Thanks for shopping at MamiBear. We do not accept any exchange item or refunds once payment has been made successfully. 

Returns

If you have any problems with product quantities, qualities, etc, we expect you to provide the filming of your whole unboxing process from the unopened package, unpacking process, and the condition of the product inside, within 3 days of receiving the package, for return and refund that will based on both videos provided by each party.

Any refund request made without complete unboxing video and provided in more than 3 days, will not be accepted.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at mamibear.my@gmail.com